Refund Policy
Thank you for shopping at Rabbiya Waheed. We want you to love what you ordered. If you’re not satisfied, we’re here to help.
1. No Refunds on Customized or Sale Items
All custom-stitched or sale items are final sale and non-refundable unless there is a manufacturing defect.
2. Exchange Policy
We offer exchanges only if:
- You received a defective or wrong item
- You notify us within 3 days of receiving the order
- The item is unused, in its original packaging with all tags attached
Please email us at info@rabbiya-waheed.com with your order number and a photo of the issue.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping method.
4. Refund Eligibility
Refunds are only issued if:
- The product is out of stock and you have made an advance payment
- A refund is approved by our quality check team due to a genuine issue
5. Processing Time
If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.
6. Questions?
If you have any questions about our refund policy, feel free to contact us at:
Email: rabbiyawaheed.online@gmail.com
Phone: +92-328-1645674